Terms and Conditions
Surcharge Policies and Additional Fees
Cancellation Policy/Fee: To cancel or reschedule your order, at least 24 hours notice prior to your delivery date is required to avoid any cancellation fees. If a bin is canceled or rescheduled on the same day and interferes with the day’s dispatch schedule, a fee of $100.00 will apply. If a bin is canceled or rescheduled on-route or on-site, a service fee of $150.00 will apply. KAPA drivers will do their best to ensure that bins are successfully dropped off and picked up, however, for example, will not be responsible for picking up bins that are overloaded, blocked in, unsafe to retrieve and/or if the rear doors are not properly locked. Applicable fees will apply.
Materials NOT Allowed in the Bin: The following materials are NOT allowed in the bin: propane tanks and cylinders, ammunition, leftover paint, paint cans, paint thinner, stains and varnish, household cleaning products, batteries, fluorescent light bulbs, tires, motor oil, gasoline and antifreeze aerosol cans, pesticides and fertilizers, pharmaceuticals and biomedical waste, any chemicals or any other hazardous waste. If hazardous waste is inside the bin and visible to the driver, the bin will not be picked up and additional fees will apply. If it is not visible upon pick-up, but revealed at the transfer station, additional fees will apply. If tires are found upon dumping, $50/tire will be charged.
Hook Fee: In some cases, you may require the bin to be moved, rather than taken away. A hook fee of $150.00 will be applied for on-site relocations (same delivery address). On booking, the customer representative team will inquire about bin position on delivery. If the incorrect instructions are provided and you would like the driver to return to reposition the bin, this hook fee will apply. For example, if there is a snowy and icy driveway, debris or parked vehicles in front of the bin, etc. KAPA drivers will ensure that the disposal bin is dropped off in a safe and convenient place if customers do not request a specific location. In some cases, a customer may request the bin to be moved (rather than taken away), and a hook fee will be applied as the driver must return and relocate the bin.
Leveling Fee (garbage bins) A $100.00 fee may apply if your mixed garbage load is over the wall height and the driver is able to safely remove or redistribute the contents for safe transportation. Disposal bins must only be filled level to the top of the wall height. If your load is over the wall height and the driver can not quickly and safely redistribute the load, the bin will NOT be picked up and can be rescheduled for pick up once the bin is safe to transport (all contents are below wall height). This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. The same policies also apply to any bin that has been filled with material that impedes the safe and complete closure of the bin doors.
Leveling Fee (concrete, dirt, asphalt or brick bins) A $150.00 fee will be to any dirt, concrete or asphalt bins where the material is piled up over the wall height or if the load is not evenly distributed if the driver is able to within a few minutes and safely from the outside of the bin. This is necessary because by law our tarp system must be engaged for safe transport, according to the Highway Traffic Act -regulation 363/04. If your load is over the wall height and the driver can not quickly and safely redistribute the load the bin will be left for the customer to remove items or redistribute items. Then the customer will need to call us again to re order another pick up. The customer will now incur a leveling fee, hook fee, and additional daily charges
Separation Fee (recyclable material bins): If mixed waste is found in a single debris bin, for the purpose of recycling, extra charges will apply. If flat rate bins (dirt, concrete, asphalt and brick bins) are mixed with other materials such as garbage, your order will be automatically changed to a Mixed Garbage Bin which is charged by weight. Please review your invoice for items not accepted in the bin rented. A dirt bin can only contain dirt and small amounts of sod. A concrete bin can only contain concrete and aggregate. An asphalt bin can only contain poured asphalt that might be removed for example from driveways or parking lots and does not include asphalt shingles. Please read your invoice carefully for accuracy and clarification of charges.
Bin Pick Ups: Please provide at least one (1) business day’s notice for bin pick ups. At times, two (2) business days’ notice may be required such as during busy months. The KAPA Team will do their best to accommodate customer requests, however, please be aware that some factors are outside of our control such as traffic and weather conditions. Failed pick-up attempts where the bin cannot be removed, such as car parked in front of bin, overloaded bin, rear-doors not properly latched, a $200.00 service fee will be charged.
Extended Rental Period: All rentals include a 7 day rental. If additional time is required, it is billed at $20 per day. Our customer representative team will contact you on the 6th day of your rental period, through a phone call or email, if a pick up has not already been scheduled. If contact is unsuccessful, the extended rental rates will automatically be charged on the 8th day to the original method of payment at a rate of $20/day and will be non-refundable. KAPA Disposal will attempt to connect with you each day following your rental period until contact has been made. The bin pick up must be scheduled by the 6th day of your rental period to avoid additional charges.
Weight Overages: If your bin exceeds the included weight in your original rental price, the prorated amount due will automatically be charged to the original method of payment. If the additional overweight cost exceeds $200, a phone call will be provided to you. If there is no answer, a voicemail/text message will be left and the original method of payment will be processed. All weight overage invoices will be emailed to the email address provided on booking. Upon request, a weight slip can be provided. KAPA is not liable for factors outside of our control that contribute to the weight of your bin such as rain or snow. The weight of the bin is calculated and processed based on the weight of the bin at pick up.
Overweight and Illegals Loads: Dirt, asphalt, brick or concrete cannot be disposed of in our Mixed Garbage Bins. If on pick up, the driver discovers dirt, asphalt, brick or concrete inside the bin and is unable to successfully pick it up, fees will apply such as the need for an additional bin.