Privacy Policy

Rental Agreement

The rental agreement is offered and accepted under the following terms and conditions:

• All bins must remain in the same place where the KAPA driver dropped it off.
• Bins dropped off on-road must have a valid permit from the city displayed on the bin and a copy of the permit must be emailed to KAPA Disposal at KAPAdisposal@gmail.com a minimum of 2 days prior to drop off date. It is the responsibility of the customer to ensure the safety of the bin and its contents.
• All KAPA bins must be at the property and for the purpose described by the customer, stated on the KAPA Disposal invoice.

Payment Terms and Conditions: Invoices are due upon receipt. All bins must be paid for before they are dispatched for delivery. If your account has outstanding balances and payment is not received within thirty (30) days, are subject to a 10% interest charge and sixty (60) days, your invoice will be sent to an outside collection agency, in which our company will no longer be able to assist to resolve the transaction further.

Property Liability: KAPA drivers are fully trained and take all precautions when dropping off and picking up bins. Driveway protection is included in all rentals. KAPA Disposal is not liable for any potential damages that may occur to your property during your rental as we take every precaution possible. Our driveway protection prevents scratches but cannot prevent sinking due to the weight of the bin and external factors outside of our control that are non-preventable, such as weather conditions.

Damage Waiver: Drivers will try their very best to accommodate any customer requests for bin placement. The driver dropping off the bin might foresee the potential for property damages by carrying out the customer’s request. If the customer still wishes to proceed, the driver will have the customer sign a damage waiver. In addition, KAPA Disposal is not responsible for any materials or substances customers place in the bin that might leak out and stain/cause damage to customer’s driveway or property.

Live Load: A live load is defined as a 30 minute or less appointment to load the disposal bin. Our drivers are unable to assist with disposing of items and are there to wait for the bin to be filled. If the driver is on site for longer than 30 minutes, it will be billed at $2/minute thereafter.

Bin Size Recommendations: Based on the information provided to our customer representative team, bin sizes can only be recommended. There is no guarantee that the recommended bin size will be the exact size required for your job and it is your sole responsibility to order the bin size that you feel will work best for your needs. Please be aware that KAPA Disposal has resources available to you that can be provided upon request to determine the correct bin size required.

Request Times: Upon booking, customers can select two (2) request times, 7am-12pm or 12pm-6pm. Please keep in mind that request times are ONLY recommended times and not guaranteed.KAPA Disposal shall not be responsible for bin(s) not delivered at requested time(s) due to traffic or uncontrollable events. If you require a bin for a specific time, we always recommend having the bin delivered the day before.

Damages to Bin: Please notify us if any damage occurs to the bins while on your property/job site. Please be aware that at no time shall persons relocate the disposal bin on their property. The bin must remain in the same location as originally placed on drop off. If damages occur to the bin due to terms and conditions of this invoice not followed, repair charges may apply.

Contractor/Client Conflict: Confidentiality must remain between KAPA Disposal and our customers at all times. At no point will KAPA get involved with contractor and client conflict. If you are ordering a bin to a location that you do not have ownership to, please ensure that appropriate permission has been granted before the bin has been delivered.

Marketing: Client agrees to allow us to utilize any photos, descriptions, reviews, quotes, texts or videos of the property for marketing purposes. By inquiring about our services or doing business with us, you are giving your consent to receive notifications and messages (e-mail or text) regarding our promotions or services.

Winter Policy: Customers must have the driveway and/or pathway clear of snow and ice and have the area well salted including around the bin to ensure successful drop off and pick up of your disposal bin during the winter months. If the bin pick up/or drop off is not able to be completed due to snow or ice issues, a service fee will apply.

Garbage Compression: At no time are customers allowed to utilize a third-party garbage compression/cruncher inside our disposal bins. This service will cause damage to the bin and the customer will be held liable. If you require such a service, please contact our office at (647) 308-0808. to discuss this matter further and acceptable options.

Reinvoicing: If a bin has been sold/invoiced as a single debris flat rate bin (such as a dirt or concrete bin, as outlined on the invoice), and if multiple types of debris are found in the bin upon pick up, KAPA Disposal reserves the right to re-invoice the customer as a mixed garbage bin at the current rates. Please check your invoice for a full breakdown of what was discussed at the time of order. Please contact our office if you have any questions.

General Inquiries: Please contact the office at (647) 308-0808. for all your disposal bin needs and questions. Please refrain from contacting our drivers as they are busy fulfilling orders and do not have access to information and software to process your requests such as scheduling bin pick ups or changing your bin orders.

Voicemails/Emails: All voicemails and emails will be responded to within 24-48 business hours. If you require immediate assistance, please contact the office at (647) 308-0808. If it is after hours, you can utilize our self-service checkout, quote request, and bin pick up scheduler on our website at KAPAdisposal.ca

Customer Information: It is the customer’s responsibility to provide the office with their accurate information, from contact information to delivery address. If you incorrectly provide information on booking which affects the success of your bin delivery, a $100.00 fee will apply to correct this error. If the error cannot be fixed, such as the delivery address being outside of our service area, a cancellation fee may apply. Please see the above cancellation fee for more information.

Radiation Fee: Each time a disposal bin is taken to a transfer station, it is scanned for radiation. If any radiation is detected, you will be responsible to cover the radiation fees charged by the transfer station, which can vary from $165-$200. This is something that is unavoidable on our part and is something that is charged to keep large amounts of radioactive material out of our regular landfill sites as it needs to be separated and disposed of correctly and safely. Some examples of items that might contain radioactive material are old china and glassware, granite and natural stone, soil.

Asbestos Disposal: It is the responsibility of the Asbestos Abatement team to safely and properly remove the asbestos and prepare it for transportation according to the Ministry of Environment rules and regulations. At no time, will our drivers be required to touch the Asbestos. Please ensure on pick up that the Asbestos is double bagged and the liner or lid has been closed tightly. If at any point, a tear or rip occurs in the bin liner during disposal, please call us immediately at (647) 308-0808. When you are ready for the bin to be picked up, a photo of the bin will be requested before the bin is scheduled to ensure proper disposal.